Dark Reading: Ransomware Now Comes With Live Chat Support

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Victims of a new version of Jigsaw now have access to live chat operators to help them through the ransom payment process, Trend Micro says.

6/10/2016
By Jai Vijayan

Getting hit by ransomware is nasty business at any time. But victims of some new variants of a ransomware sample called Jigsaw should count themselves a tad luckier than others.

The purveyors of the malware have considerately introduced a new live chat feature that gives victims a way to directly contact their extortionists and negotiate a ransom payment. Instead of requiring customers to go to dark web sites, the operators have made people available to answer questions and provide direction to victims on how to pay the ransom.

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